KIUTEX MSOSI APP
Acceptable Use Policy
Effective Date: 20 March 2026
Owner: Kiutex Msosi (Operated by Kiutex Global Solution)
1. Introduction
Kiutex Msosi is a digital platform that connects customers with restaurants and delivery partners for ordering and delivering food conveniently.
This policy outlines the acceptable and prohibited uses of the Kiutex Msosi mobile application and services.
By using the Kiutex Msosi App, you agree to comply with this policy and all applicable laws and regulations.
2. User Eligibility
To use the Kiutex Msosi App, users must:
Provide accurate personal information
Use the platform for lawful purposes only
Users may register as:
Customers
Restaurant Partners
Delivery Partners
3. Account Responsibility
Users are responsible for:
Maintaining the confidentiality of their account credentials
All activities performed using their account
Providing correct phone numbers and delivery addresses
Users must immediately report unauthorized access to Kiutex Msosi support.
4. Acceptable Use
Users agree to use the Kiutex Msosi App only for legitimate purposes including:
Ordering food and beverages
Delivering orders through registered delivery partners
Managing restaurant menus and orders
Making payments through supported payment methods
5. Prohibited Activities
The following activities are strictly prohibited:
Fraudulent Activities
Users may not:
Place fake orders
Use stolen payment methods
Manipulate pricing or payment systems
Abuse of Platform
Users may not:
Harass restaurants, riders, or other users
Use offensive language
Post false reviews or misleading information
Technical Misuse
Users may not:
Attempt to hack the system
Reverse engineer the application
Use automated bots to place orders
Exploit system vulnerabilities
Illegal Activities
Users may not use the platform to:
Order or deliver illegal items
Conduct unlawful transactions
6. Order Policy
Orders placed through the Kiutex Msosi App are subject to:
Restaurant availability
Delivery partner availability
Accurate location information
Kiutex Msosi reserves the right to cancel orders in cases such as:
Payment failure
Restaurant closure
Suspected fraudulent activity
7. Payment Policy
Kiutex Msosi supports multiple payment methods including:
Mobile Money (M-Pesa, TigoPesa, Airtel Money)
Bank cards
Cash on delivery (where applicable)
Users agree to pay the full amount displayed before confirming an order.
8. Delivery Policy
Delivery partners must:
Deliver orders safely and promptly
Follow traffic laws and safety regulations
Maintain professional conduct
Customers must:
Provide accurate delivery addresses
Be available to receive orders
9. Suspension or Termination
Kiutex Msosi reserves the right to suspend or terminate accounts that:
Violate this policy
Engage in fraudulent behavior
Abuse the platform
Suspended accounts may lose access to services permanently.
10. Data Privacy
Kiutex Msosi collects and processes user data in accordance with its Privacy Policy.
Data may include:
Name
Phone number
Location
Order history
Payment information
All data is handled securely and used only to provide services.
11. Limitation of Liability
Kiutex Msosi acts as a platform connecting customers, restaurants, and delivery partners.
Kiutex Msosi is not responsible for:
Food preparation quality
Restaurant delays
Delivery delays caused by external conditions
12. Changes to Policy
Kiutex Msosi may update this policy at any time. Updated policies will be published inside the app or website.
Continued use of the app constitutes acceptance of the updated policy.
13. Contact Information
For support or policy inquiries, contact:
Kiutex Msosi Support
Operated by Kiutex Global Solution
Phone: +255 745 576368
Email: info@kiutex.co.tz
Website: www.kiutex.co.tz